Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context expressly requires otherwise:

To register and use the kadal4 platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter during your use of the Platform:

• You must be at least 21 years of age. Registration by any person under the age of 21 is strictly prohibited and will result in immediate account closure and forfeiture of any balance.
• You must be a natural person acting in your own name and on your own behalf. Registering on behalf of another person, a corporation, or any other legal entity is not permitted.
• You must not be a resident of, or physically located in, any jurisdiction where online gambling is explicitly prohibited under applicable law. It is your sole responsibility to ensure that accessing and using the Platform is lawful in your jurisdiction.
• You must not currently be subject to a self-exclusion or suspension order issued by kadal4 or any other gambling operator.
• You must have the full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated by a court of competent jurisdiction are ineligible.
• Employees, contractors, officers, and directors of kadal4 and its affiliated entities, as well as their immediate family members, are not eligible to participate in any real-money gaming activity on the Platform.

Each eligible person is permitted to hold one (1) registered Account on the Platform at any time. The creation of multiple accounts by a single individual ("multi-accounting") is a serious breach of these Terms and will result in the suspension of all associated accounts and the forfeiture of all balances therein.

When registering your Account, you must provide accurate, complete, and truthful information, including your full legal name, date of birth, residential address, active mobile phone number, and valid email address. You are responsible for maintaining the accuracy of this information and must update it promptly if it changes.

• You must select a unique username that does not impersonate any third party, contain offensive language, or violate any intellectual property rights.
• You are solely responsible for the confidentiality of your password. kadal4 will never ask you for your password via email, live chat, or any other channel.
• Any activity that occurs under your Account credentials is deemed to have been authorized by you. You must notify kadal4 immediately if you suspect unauthorized access to your Account.
• Accounts registered using false, incomplete, or misleading information may be suspended without prior notice and any associated balances forfeited pending investigation.
• kadal4 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason.

kadal4 operates a Know Your Customer (KYC) verification process to confirm the identity, age, and payment method ownership of all Players prior to processing withdrawal requests above specified thresholds. KYC may also be triggered at any stage of a Player's account lifecycle based on transaction patterns or risk assessment.

The following documents may be requested during KYC verification:

• Proof of Identity: A valid Indonesian national identity card (KTP/e-KTP), passport, or driver's license (SIM). The document must be current, clearly legible, and display your full name and date of birth.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last three months, displaying your full name and current residential address.
• Proof of Payment Method: A bank statement, screenshot, or other verification confirming that the BCA, BRI, BNI, Mandiri, or other account or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits belongs to you personally.
• Source of Funds: For large transaction volumes, kadal4 may request documentation supporting the legitimate origin of deposited funds.

Withdrawal requests will be held in pending status until all required KYC documents have been reviewed and approved. Players who fail to complete KYC within 30 calendar days of a request may have their Account suspended and their balance held in escrow pending resolution.

All deposits on kadal4 are processed exclusively in Indonesian Rupiah (IDR). The Platform accepts deposits via the following methods:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum deposit amount is Rp 10.000. Maximum deposit amounts per transaction and per day may vary by payment method and Player tier; current limits are displayed at the time of transaction.

• Deposits must originate from a payment method registered in your own name. Third-party deposits (i.e., deposits made from accounts belonging to another person) are strictly prohibited and will result in the immediate suspension of your Account.
• Deposit processing times are typically instant for e-wallet methods and between 1–5 minutes for local bank transfers, subject to the relevant bank's processing schedule.
• kadal4 does not charge fees on standard deposits; however, your bank or e-wallet provider may apply its own transaction charges. Players are responsible for any such t hird-party fees.
• The Platform reserves the right to reverse or decline any deposit that it reasonably suspects to be associated with fraudulent activity, money laundering, or any other prohibited conduct.
• Deposited funds are held in segregated accounts and are not used for operational expenses of the Platform.

Players may request a withdrawal of real-money funds from their Account Balance at any time, subject to the conditions set out in this clause and the completion of applicable KYC verification.

• The minimum withdrawal amount is Rp 50.000. Maximum single-transaction and daily withdrawal limits vary by Player tier and payment method.
• Withdrawals are processed to the same payment method used for the corresponding deposit wherever technically possible. Where this is not possible, the Player must provide a verified alternative method in their own name.
• Standard withdrawal processing time is under 3 minutes for verified Accounts during normal operating hours (07:00–23:00 WIB). Requests submitted outside these hours are queued and processed at the next available window.
• Withdrawal requests are subject to a pending review period of up to 24 hours for first-time withdrawals or withdrawals that trigger the Platform's risk review thresholds.
• Any active Bonus balance subject to unmet wagering requirements is not eligible for withdrawal until the relevant wagering requirement has been fully satisfied or the Bonus has been forfeited.
• kadal4 does not charge withdrawal fees on standard transactions. Express withdrawal processing for VIP-tier members is available at no additional charge.
• The Platform reserves the right to request additional verification documentation before processing any withdrawal that it deems unusual, high-risk, or inconsistent with the Player's typical account activity.

kadal4 offers a range of bonuses and promotional incentives to both new and existing Players. All bonuses are governed by these General Terms together with any specific bonus terms published alongside the relevant promotion. In the event of a conflict, the specific bonus terms take precedence.

• Welcome Bonus: Available to newly registered Players upon their first qualifying deposit. The applicable percentage, minimum deposit threshold, and wagering requirement are displayed on the promotion page at the time of claim.
• Reload Bonuses: Periodic deposit-match promotions available to existing Players, subject to individual promotion terms including minimum deposit requirements and eligible game categories.
• Cashback Promotions: A percentage of net losses over a defined period returned to the Player as cashback credit. Cashback amounts may be subject to a single rollover (1x wagering requirement) before withdrawal eligibility is granted.
• Seasonal Promotions: Special bonuses tied to cultural and national events, including Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), Imlek, and Nyepi. Specific terms are published alongside each seasonal promotion.
• Referral Program: Players who successfully refer new registered and depositing members may receive referral rewards as detailed in the current referral program terms.

General Bonus Conditions: Unless stated otherwise in specific promotion terms, the following conditions apply to all bonuses:

• A standard wagering requirement of 20x the bonus amount applies before bonus-derived winnings are eligible for withdrawal.
• Only wagers on eligible game categories (as specified per promotion) count toward the wagering requirement. Wagers on excluded games do not contribute.
• Bonuses expire 30 calendar days from the date of credit unless a different expiry period is stated in the specific promotion terms.
• Only one bonus may be active per Account at any given time. Claiming a new bonus while another is active will result in forfeiture of the prior uncompleted bonus.
• kadal4 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice in cases of suspected abuse, technical error, or policy change.
• Bonus abuse — including but not limited to collusion, arbitrage betting, exploit staking patterns, or coordinated multi-account bonus claiming — will result in immediate account suspension and forfeiture of all associated balances.

kadal4 offers a broad range of gaming and betting products, including sports betting (bandar bola — online sportsbook markets), togel (Indonesia's traditional numbers lottery) draws, live casino tables, slot gacor (high-RTP slot) titles, sabung ayam (traditional cockfighting) live streams, and e-sports markets. Each product category is governed by its own Game Rules, accessible within the relevant game or market interface.

• All game outcomes determined by a Random Number Generator (RNG) are certified by independent third-party testing agencies. The Platform does not manipulate game outcomes.
• In the event of a technical malfunction during a game session or bet settlement — including but not limited to connection loss, server error, or data transmission failure — the Platform reserves the right to void the affected round or bet and return the staked amount to the Player's Account Balance.
• Bets that have been confirmed and accepted by the Platform's system are binding and cannot be cancelled by the Player after confirmation, except as expressly permitted by specific Game Rules (e.g., cash-out features on applicable sportsbook markets).
• The Platform reserves the right to void any bet that was placed or accepted in error, including bets placed at clearly incorrect odds resulting from a data feed error or system fault.
• For sports betting markets, all results are determined by the official result issued by the relevant governing body (e.g., PSSI for BRI Liga 1, UEFA for Champions League). Subsequent appeals or reversals by governing bodies after settlement will not affect settled bets unless the Platform's specific sportsbook rules state otherwise.
• Minimum and maximum stake limits per bet are displayed within the betting interface and may vary by market, event, and Player tier.

The following conduct is strictly prohibited on the kadal4 platform. Engagement in any of the following may result in immediate Account suspension, forfeiture of balance, and reporting to relevant authorities where legally required:

• Registering more than one Account (multi-accounting), or assisting another person in doing so.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in any manner not expressly authorized.
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage. Players who discover such errors must report them to the support team immediately.
• Engaging in any form of collusion with other Players to manipulate game outcomes or betting markets.
• Using the Platform to conduct, facilitate, or conceal money laundering or any other financial crime.
• Providing false, misleading, or fraudulent information at any stage of the registration or KYC process.
• Depositing funds originating from criminal activity or unauthorized third-party payment sources.
• Engaging in abusive, threatening, discriminatory, or harassing behavior toward Platform staff or other users via any communication channel.
• Attempting to gain unauthorized access to the Platform's systems, databases, or any other Player's Account.

All content on the kadal4 platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of kadal4 or its licensed content providers and is protected by applicable intellectual property laws.

• Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only.
• Reproducing, distributing, publicly displaying, modifying, or creating derivative works from any Platform content without prior written authorization from kadal4 is strictly prohibited.
• The names, logos, and trademarks of third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and Habanero) remain the property of their respective owners and are used on the Platform under license.

To the fullest extent permitted by applicable law, kadal4 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or its services.

• The Platform is provided on an "as is" and "as available" basis without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• kadal4 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Planned and unplanned maintenance may result in temporary service interruptions.
• In no event shall kadal4's total aggregate liability to any Player exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
• kadal4 is not liable for any losses arising from a Player's failure to comply with these Terms, including losses resulting from unauthorized Account access due to the Player's failure to maintain password security.
• The Platform is not responsible for any telecommunications, internet connectivity, or device failures that prevent a Player from accessing the Platform or completing a transaction.

Either party may terminate the Player's Account at any time and for any reason, subject to the conditions set out in this clause.

• Player-Initiated Closure: Players may request account closure at any time by contacting the support team. Upon closure, any remaining real-money balance (excluding unmet bonus credits) will be processed for withdrawal to the Player's verified payment method within 5 business days.
• Platform-Initiated Suspension: kadal4 may suspend or permanently close an Account immediately and without prior notice if the Player is found to have breached these Terms, engaged in fraudulent or criminal conduct, or if the Platform is required to do so by applicable law or regulatory directive.
• Responsible Gaming Closure: Players who request account closure for responsible gaming reasons (self-exclusion) will have their Account permanently closed within 24 hours. Such Players may not re-register for a minimum cooling-off period as specified under the Platform's Responsible Gaming policy.
• Upon termination for cause, kadal4 reserves the right to withhold any balance pending investigation and to forfeit any bonus funds in the Account.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which kadal4 is incorporated and licensed to operate as an international online gaming platform.

In the event of any dispute between a Player and kadal4, the parties agree to first attempt resolution through the Platform's internal dispute resolution process:

• Step 1 — Support Contact: The Player contacts the 24/7 support team via live chat or email at [email protected], providing full details of the dispute including Account username, transaction reference numbers, and a clear description of the issue.
• Step 2 — Escalation Review: If the initial response does not resolve the dispute to the Player's satisfaction, the Player may escalate the matter by requesting a formal review from the Platform's compliance team. The compliance team will respond within 10 business days.
• Step 3 — External Resolution: If the dispute remains unresolved after exhausting the internal process, either party may seek resolution through the applicable dispute resolution body designated by the Platform's licensing authority.

Players acknowledge that online gambling may be subject to legal restrictions in Indonesia and accept full personal responsibility for ensuring their use of the Platform complies with their local laws and regulations. kadal4 makes no representation that its services are lawful in any specific jurisdiction.

kadal4 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice displayed on the Platform homepage for a minimum of 7 days prior to the changes taking effect.

• The "Last Updated" date at the top of this page reflects the most recent revision. Players are encouraged to review this page periodically.
• Continued use of the Platform following the effective date of any amendment constitutes the Player's acceptance of the revised Terms.
• If a Player does not agree with any amendment, they must cease using the Platform and may request account closure in accordance with Clause 12.

For any questions, concerns, or formal notices relating to these Terms & Conditions, please contact the kadal4 compliance and support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +62 811 0000 4444 (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the on-platform chat interface, staffed by Indonesian-speaking agents covering WIB, WITA, and WIT time zones.
• Response Time: Email enquiries are responded to within 24 hours. Live chat and WhatsApp responses are typically within 5 minutes during peak hours.