At kadal4, protecting your personal information is a fundamental responsibility — not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how it is used, and the controls you have over your own information as a registered Player on our platform.
kadal4 ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal data of every individual who visits, registers on, or transacts through our platform. We understand that Players entrust us with sensitive personal and financial information, and we treat that responsibility with the utmost seriousness.
This Privacy Policy has been drafted in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. It governs all personal data processing activities carried out by kadal4 in connection with its online betting and casino services, which are primarily directed at Players located in Indonesia.
This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. Together, these documents form the complete framework governing your relationship with kadal4.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, date of birth, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | kadal4, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of kadal4 under a data processing agreement. |
| "Player" / "User" | A natural person who has registered an account on the kadal4 platform or who otherwise provides personal data through use of the Platform. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose. |
kadal4 collects the following categories of personal data in the course of operating its platform and providing services to Players:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity card number (KTP/e-KTP), passport number, scanned identity documents submitted during KYC. |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code — Indonesia-based addresses, e.g., Jakarta, Surabaya, Bandung, Medan, Bali). |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, account balance history. |
| Account Data | Username, encrypted password hash, account registration date, account status, Player tier, self-exclusion flags, responsible gaming settings. |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game session records, bonus claims, wagering activity across all game categories including sports betting (bandar bola), togel draws, slot gacor sessions, and live casino tables. |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, geolocation data (country/city level). |
| Usage Data | Pages visited on the Platform, features used, click-through behavior, search queries within the Platform, time spent per session. |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence, and any information voluntarily shared during customer support interactions. |
We collect personal data through the following channels and mechanisms:
kadal4 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
kadal4 uses the personal data we collect for the following purposes, in each case on the appropriate legal basis set out in Section 5:
kadal4 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:
kadal4 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, personalise your experience, and gather analytics data. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session authentication, security tokens, load balancing, and fraud prevention signals. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembers your language preference, display settings, and recent game history to personalize your experience across sessions. | Up to 30 days |
| Analytics | Collects anonymized usage data (pages visited, click paths, session duration) to help us understand how Players use the Platform and where we can improve. Data is aggregated and not linked to individual identity. | Up to 12 months |
| Marketing | Tracks whether you arrived at the Platform via a promotional link, affiliate referral, or search advertisement, for attribution and campaign measurement purposes. Used only with your consent. | Up to 90 days |
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your account or completing transactions. Disabling functional or analytics cookies will not affect your ability to use the core Platform.
kadal4 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of active account, plus 5 years after account closure | AML / KYC legal obligation |
| Financial Transaction Records | 5 years from the date of each transaction | Financial record-keeping legal obligation |
| KYC Documents | 5 years after account closure or last transaction, whichever is later | AML regulatory requirement |
| Gameplay & Betting History | 3 years from date of activity | Legitimate interest / dispute resolution |
| Customer Support Records | 2 years from date of last interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | Until consent withdrawn, plus 3 years | Compliance with consent obligations |
| Technical / Log Data | Up to 12 months | Security and fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any individual. Where deletion is technically complex (e.g., data held in backup systems), data is isolated from active processing until it can be permanently purged.
kadal4 employs a comprehensive, layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
As a Player on the kadal4 platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.
Request a copy of all personal data we hold about you, along with information about how and why it is processed.
Request correction of any inaccurate or incomplete personal data held in your account profile.
Request deletion of your personal data where it is no longer necessary, subject to overriding legal retention obligations.
Request that we limit processing of your personal data in certain circumstances, such as while a dispute is being resolved.
Request a structured, machine-readable export of your account and transaction data for transfer to another service provider.
Object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. You may opt out of all marketing communications at any time.
The kadal4 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory component of the KYC process, and accounts found to belong to minors will be immediately suspended and all associated funds returned to the verified payment source.
If you are a parent or guardian and believe that a minor under your supervision has registered an account or provided personal data to kadal4, please contact our support team immediately at [email protected] so that we can investigate and take the appropriate action, including erasure of any data collected.
The kadal4 platform may reference or interact with third-party services — including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment platforms (OVO, DANA, GoPay, ShopeePay, LinkAja), and sports data providers. Each of these third parties operates under its own privacy policy and data practices, which are independent of kadal4.
kadal4 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our Platform. When material changes are made, we will:
Your continued use of the kadal4 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by kadal4, please reach out to our Data Protection team through the following channels:
Six core principles that guide every data decision we make at kadal4.
We collect only the data strictly necessary for the specific purpose it serves — nothing more.
All data in transit is protected by TLS 1.3 encryption. Your information cannot be intercepted.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Defined retention periods for every data category. When it's no longer needed, it's deleted securely.
Access, correction, deletion, portability, and objection rights — honoured within 30 days, every time.
Indonesian-speaking data protection support agents available around the clock for any privacy concern.
Our support team is available 24/7 to handle data requests, answer privacy questions, and guide you through our responsible gaming tools. You can also review our full Terms & Conditions or browse our FAQ for quick answers.